Resume guide • Customer Success
Best resume for Customer Success Managers
CSM resume optimization that surfaces retention, expansion, and book size — what every customer success recruiter scans for.
Top ATS keywords
The terms applicant tracking systems weight most for customer success manager roles.
GainsightSalesforceNRRGRRChurnOnboardingQBRExpansion
Core skills to highlight
What hiring managers and senior recruiters look for first.
- Account management
- Renewal forecasting
- Adoption
- Executive engagement
Resume tips for Customer Success Managers
- 1Lead with NRR, GRR, and expansion %.
- 2Name book size in ARR and account count.
- 3Show executive-level engagement when you have it.